Frequently Asked Questions
Everything you need to know about your COWIN audio experience.
What is the standard shipping time for COWIN products?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for headphones and speakers?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do COWIN products come with a warranty?
Yes, all COWIN electronics include an 18-month manufacturer warranty covering any defects in materials or workmanship under normal use.
How do I pair my noise-cancelling headphones via Bluetooth?
Hold the power button for 3-5 seconds until the indicator light flashes red and blue. Then, select 'COWIN' from your device's Bluetooth settings to connect.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are the ear cushions on the headphones replaceable?
Yes, we sell replacement ear cushions for most of our over-ear headphone models to ensure your gear stays comfortable for years to come.